So I was a Craftsman kid. Loved their tools! Bought my ladder and washer and dryer at Sears. I was well into paying off the Sears credit card when all hell broke lose. So, back in 2000, I had a little bit of a breakdown. Breakdowns come and breakdown go. What I did about it was quit reading my mail for the better part of a year. Your creditors really don’t like that. Since 2000, Sears has taken a $900 bill and increased it to over $4000 with not a single purchase. Since my home phone went away they have made at least two calls to my parents house. Now, these people have no business with Sears. They are in no way associated with my account. Such calls are harassment, an invasion of their privacy, and absolutely a total disrespect for my privacy.
I decided to call Sears and request the removal their number from the collection database. The response I received from the rude person on the phone was, "deal with it!" When I prompted for his employee id number and a way to file a complaint he hung up on me. My second attempt to call them from Skype failed (blocked?) There should be a way to counter this but that employee will go unchecked and frankly Sears doesn’t care. Really, the people this most directly affects are the least capable of bringing change. How can the working poor afford a class action suit against a giant?
One recourse, we all could quit shopping at Sears! Yeah boycott! Another might be that we all quit paying their bills but that’s as absurb as not buying gas for one day and thinking that gas prices would change. Here’s hoping karma comes into play.
Apparently the $165 million dollar punishment Sears received in 1997 has not been very effective in changing their collection practices.