UPDATE: Mashable and other sites are reporting that Apple’s servers are being overwhelmed and only about half the requests are getting through. The error is related to authentication and there is nothing we the users can do to fix it. Simply keep trying to get your update. As demand settles, the error will go away.
To anyone getting “An internal error occurred.” (3200) while installing iOS 5.0, Apple’s servers are swamped, and failing half the requests.
Word in the Ether is that you must update iTunes before updating your iPhone, iPod, or iPad to iOS5! If you are experiencing this error, I personally would try updating iTunes and try syncing again before doing any of these steps. I personally have not tried anything in this post.
xiphone.org has been hammered and is over its resource limit so I’m reprinting their instructions here.
- Install newest version of iTunes while do not connect your iPhone, iPod or iPad yet.
- Once installed, run new iTunes for a while then close it.
- Windows users simply go to folder
C:\Documents and Settings\Application Data\Apple Computer\iTunes\iPhone Software Updates (replacing C: with the appropriate drive letter)
Mac users need to locate it. I don’t really sure where it is.
- Cut and paste files there to somewhere else.
Do not delete them in case the steps does not work for you, you can still copy them back to the folder. You can find out your username by pressing Ctrl+Alt+Del.
- Put your iPhone into DFU Mode (alternate link)
- Finally, proceed with iOS 5 restore procedure
To enter DFU mode:
DFU stands for Device Firmware Update. Unlike Recovery Mode, DFU Mode doesn’t load the firmware/OS currently installed before restore attempt. DFU mode will be considered as a last resort to restore if a restore using Recovery Mode doesn’t work and you are getting error while restoring you device.
- Open iTunes and connect the iPhone via USB.
- Press and hold the Home button and the Sleep/Wake button at the same time.
- Continue holding the both buttons for exact 10 seconds. Then release the Sleep/Wake. Keep holding the Home button until iTunes pops up that it has found an iPhone in Recovery Mode.
It may take a few attempts to get your iPhone into DFU mode. Generally, I hold down both buttons then release the Wake/Sleep button just before I think the Apple logo would appear. If you are still holding both buttons down and you see the Apple logo you are holding them down for too long!