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FedEx takes its time

I ordered a car part for delivery June 24 and AfterShip showed it as an on time delivery. On June 22 it landed in Memphis and sat and sat and 8 days later I filed a research request with FedEx. They came with “we’ve been busy” and today my package is in Karns. I figure it fell off a conveyor belt or otherwise got lost at the FedEx hub. Why can’t they just say that?

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