Folks, if you are on the phone with technical support and they say, "now we are going to reinstall your operating system" or "we need to format your hard drive," hang up the phone and get a geek to your house. And that doesn’t mean the Geek Squad because they will do the same thing. You need your friend Joey’s nephew or that guy from work but get someone to come sit with you at your computer and help you. They may still need to reinstall or reformat but they’ll at least get your data backed up first!
