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So Sears, perhaps the most obnoxious of collectors, calls while I’m upstairs and I say “hang on. I need to put you on hold a sec.” That was so I could take the call downstairs. I place the call on hold and head downstairs to find that they’ve hung up. I guess they’ll call in another hour.

I think it’s ridiculous to have collectors ask that you hold for an operator but they won’t hold for you to discuss collection issues outside of your kids earshot.

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