It’s that damn DRM. Yesterday Cathy’s computer gets this message:
Some of the items in the iTunes library, including "Rough Boy", were not copied to the iPod "Pavlov" because you are not authorized to play them on this computer.
Then it goes on to list a whole bunch of songs…basically anything she has ever purchased through iTunes. (Blingo has been good to her!) Oh, it also removed the tunes from the actual device. I am sure this has something to do with Sarah or Tommy plugging their iPods into Mom’s computer. How do families with multiple iPods but only one computer get their music?
[Biill Gate’s] short term advice: "People should just buy a cd and rip it. You are legal then." [Source]
So, my next step will be a long, arduous customer service fight with Apple (oh the bad karma and wasted time!). Simultaneously I suppose I will research how to cripple DRM since, frankly, Cathy is being hassled for legitimately buying music and that doesn’t fly with me.
Update: Some resources that look like they will be helpful. Mark’s(we)blog and one digital life (showing a backup procedure for your tunes).
Update: The solution was actually pretty simple. 1) Logged out of Sarah’s iTunes login. 2) Logged into Cathy’s iTunes login. 3) Under the iTunes->Store menu choose "Authorize this computer." Done.