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New things I tried today

I tried Google Wave and see great potential in collaboration. I also see Google Wave treading into Facebook’s territory not Twitter’s. Mashable has the best write-up thus far including a reference to Google Wave’s advance serarch commands. Robert Scoble discusses the overhype and sums up the problem I’m trying to get my head around "noise" and "I don’t know where to look".

I tried TinyChat which is a video chat service that promises to supplant Skype but the true potential is in the features included in the $14.95/mth price. The video quality is high. The features are well integrated into the user interface. I think this could be a lot of fun for synchronous chat but I question why use TinyChat instead of or Livestream.

I’ve also tried Twirl TV which looks a lot like Hulu for the networks. They also claim to only be letting the first 10,000 people in.

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Dave Winer Hits One Home

From the beginning I’ve described social media (mostly under the guise of Twitter) as a large party. You enter the scene. You hear a lot of noise. You focus on some conversations and it gets exciting. You still hear a lot of noise. You make some friends. You bond. You make some people angry with flippant remarks. You lose some friends. You shout at the crowd. Everyone talks about you. You step off your soapbox and rejoin the conversation. Everyone forgets you. You step out of the room to go to the bathroom. When you return, you find the conversation continued without you. You try to get people to tell you what you missed. Eventually you figure out you just have to pickup where you left off. You learn that you cannot follow everyone in the room. You realize that even though you aren’t following everyone in the room some of those people are still listening to you. Some people get to stand on the stage and everyone follows them. You think it is unfair that you aren’t on the stage. You meet some of the right people but still aren’t lucky enough to get on the stage. You don’t understand. You resent the people on the stage. You decide to ignore them. The conversation goes on. Eventually you follow the people on the stage again because everyone else is talking about what they said. The conversation goes on. Eventually we all return home.

Dave Winer, you know, the guy who brought us RSS, explains here.

So what is, what was, FriendFeed? Let’s say FriendFeed was that room at the party were the people who started the party hung out and other party goers would look in the room and see that it was different but couldn’t really grasp if it was different good or different bad and most would never really enter that room. In the words of Eric Rice, "the punk rock indie era is over." Facebook bought FriendFeed today. I won’t comment further but to say I agree with Think Jose that Facebook bought the staff, not the software. But this was about Dave Winer’s post to Robert Scoble.

Btw, you should follow me on Twitter here.

ps. Not great words of assurance:

What does this mean for my FriendFeed account? will continue to operate normally for the time being. [Source, FriendFeed Blog, FriendFeed accepts Facebook friend request]

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Social Rules in the Digital World

We have social rules in society. For instance, we don’t sneeze into our hand then immediately shake someone else’s hand. Some people have difficulty understanding social rules in real life. To further complicate these social rules, they vary from culture to culture. Now, introduce the Internet and it’s latest craze, social media. To be in, hip, popular, and just not ignored on the Internet right now, you must be "social." For businesses, this means engaging your customers.

A great example is Comcast’s Frank Eliason and his use of Twitter. Frank created the Twitter account @ComcastCares and started using keyword searches with tools like Summize to find customer’s complaining about Comcast’s service and he tackled these problems directly, one on one. Rather than the customer reaching out to Comcast, Frank reached out to the customer and redefined customer service on the Internet. Now many companies use Twitter and blog searches to engage customers, retain customers, and repair their corporate image.

Zappos CEO Tony Hsieh took the Zappos core value #6 "Build Open and Honest Relationships With Communication" to an extreme by encouraging staff to embrace Twitter and blogging. Tony tweets as @zappos and blogs under the Zappos CEO and COO Blog. Even though he is a busy CEO, he takes time to respond to people like me. That’s engagement!

So what of social rules online? Just read comments at a major media outlet such as and see how the power of apparent anonymity can turn the uninitiated Internet neophyte, what I would assume is a normally decent human being, into a royal ass. I see horrible comments in such forums that I cannot imagine a person having the audacity to utter in mixed company in person. Twitter is undeniably one of the best examples of social media on the Internet. In 140 characters, you share with your followers (and the world if your Tweets are not set to private) the mundane in your life, the news, announcements, or whatever suits your mood. Seems simple enough, but there are unwritten, social rules which have formed around the service. Genuine Jeremy Floyd polled his followers and published Rules of the Road-Hitchhiker’s Guide to the Twitterverse. If you feel his list needs expanding, head over to his blog and add your social rules in his comments. You can also send him a message through Twitter @jfloyd.

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Are you in The Conversation?

"Social media" is the latest buzz word. What social media is really trying to describe is The Conversation(patent pending). I explain to prospective clients that people came to the Internet for these reasons and in this order:

  1. Information
  2. Utility
  3. Entertainment

When building a website it is important to consider this order of precedence. Most people mistakenly want to build their website or web application in the reverse order providing entertainment then utility then information.

The Internet is a reflection of the real world.
–Doug McCaughan

Yes, I just quoted myself because I cannot emphasize it enough. As I have come to play around with Seesmic, I’ve tried to answer the question of "what is it?" Answers have included "Twitter with video" or "Beyond description" and simply "addictive." But none of those really describe it. This comes closer:

[Seesmic] makes all the other Internet addictions look like over the counter crap.
–Doug McCaughan

To use some analogies, Twitter is like being in a classroom or a meeting and passing notes around without speaking with the ability for others in the classroom to request to see your notes (unless you’ve deemed them private). Utterz is like a party with the lights out. You can hear conversations and participate in conversations but you cannot see anyone. [update: Since first making this post I have begun to compare Utterz to CB radio][Update 8/20/2008: Since first making this post, Utterz has added many features including video. Its UI (UX to the MS heads) has improved dramatically. Utterz added or retained features of linking picture and text posts to separately recorded audio posts. Utterz has grown into a powerful and robust system.] Seesmic is that same party with the lights on. You can see and hear everyone. You can following multiple conversations, or participate in the conversations, or just wander around and hear the ambient noise.

Businesses and people alike need to know that Social Media has combined the 3 important elements of the Internet (information, utility, and entertainment) into a single application. With social media I can post a question and get a response quickly (information). I can interact, for instance, with Twitter I can add myself to the RedCross safeandwell database (utility). And naturally I can be entertained through any of the mediums, Seesmic being the example that says "we don’t need Hollywood!" (entertainment).

Are you in The Conversation?

Read also Some Conversations have shifted to Twitter and Web Strategy: What the Web Strategist should know about Twitter.

Update: Watch Eric Rice in a video response to Susan Mernit’s blog post Twitter, Facebook and LinkedIn: It’s the conversationsphere, baby. Eric and I had the same initial thoughts about Twitter which you can read in his post Soylent Twitter: Playing the @spin Expansion Pack (pt 1). He follows that up with a post about styles Soylent Twitter (part 2): Playing the @spin Expansion Pack and then explains Why [he’s] unfollowing you on Twitter. Watch this video to see how Eric Rice uses social networks:

Update: If you are addicted to social networks, you might consider checking into INVITATIONS Social Networking Rehab.